Our clients' successes in implementing eLearning solutions with a high degree of acceptance is due in part to the inclusion of user training as a fundamental component of our hosted solutions. This includes online tips, Frequently Asked Questions and detailed step-by-step instructions. Our clients have been able to roll out their eLearning solution to thousands of staff without a massive user training program. Users have ranged from Qantas Baggage Handlers through to a wide range of banking employees, specialist employees such as Legal and Management personnel and various levels of management.

Administrator training is provided through a combination of face-to-face training, web-meetings, online manuals, printed manuals and one-on-one support.

In determining which training delivery mechanisms are appropriate for an implementation we work closely with you to determine the audience type, their needs, fears and computer experience.
We are committed to your success and a range of groups can be targeted for training during your implementation project.

For example, our Australian-based staff were involved in providing a training solution for the volunteers at the Salt Lake City Winter Olympic Games in 2002 and this required us to train the US-based IT staff on how to install and manage our application and databases. Due to the fact that our solutions are all based on industry standard components such as Microsoft IIS server and Microsoft SQL databases, in-house IT staff are already familiar with the technology and their training can be focussed on configuration, backup and tuning activities. We have provided training to content development staff to maintain their own content through our applications and through leading content development tools such as Lectora. Our help desk provides one-to-one training and support for content management staff involved in content editing and management.

Administrator training has been a consistent feature of our implementations for over ten year. This has incorporated trainthe- trainer instruction for larger organisations or highly individualised instructions for smaller organisations. We can provide learning administration support to help you in the early stages of your implementation, during peak periods of demand or as a back-up when one of your key staff members is away. WorldLearn staff provides first level (user support) and second level help desk support (client/agency) for all of our clients. This is a standard feature of our service level agreements with you.